MarketingCalcs
Home Analytics CSAT Calculator

CSAT Calculator

Calculate your Customer Satisfaction Score (CSAT) to measure short-term customer happiness.

Calculator

Customers who rated their experience as "Satisfied" or "Very Satisfied."
Total number of survey responses received.
CUSTOMER SATISFACTION SCORE
80.00%
Average

Good performance, but look for specific friction points in the customer journey.

Formula

CSAT % = (Satisfied Customers ÷ Total Responses) × 100

Worked example

If 75 out of 100 customers are satisfied, your CSAT score is: CSAT = (75 ÷ 100) × 100 = 75%.

Number of Satisfied Customers
75
Total Responses
100

Industry benchmarks

High

Exceptional satisfaction. Your team is delivering great experiences consistently.

Average

Good performance, but look for specific friction points in the customer journey.

Low

Below average. Significant issues in the product or service delivery need immediate attention.

FAQ & key takeaways

How to read this metric

What it measures

Customer Satisfaction (CSAT) is a metric used to measure a customer’s satisfaction with a specific interaction, product, or service. It typically asks a variation of the question: “How satisfied were you with your experience today?”

Why it matters

While NPS measures long-term loyalty, CSAT measures immediate sentiment. It is an excellent tool for identifying problems in real-time, such as a difficult checkout process, a slow support response, or a confusing product feature.

How to improve CSAT

  1. Speed Up Support: Response time is one of the biggest drivers of customer satisfaction.
  2. Personalization: Tailor the experience to the individual customer’s needs and history.
  3. Listen to Feedback: Use open-ended survey questions to find the “why” behind low scores.
  4. Seamless UI/UX: Reduce friction in your digital products to make every interaction effortless.